Returns & Exchanges

Returns & Exchanges:
We accept returns on all, un-opened and un-used items for a period of 15 days from the date of delivery. Items must be in brand-new, re-sellable condition. We reserve the right to refuse any returns that do not meet these requirements.  For large orders that require a lot of labor involved in the packaging process we may require a 10% restocking fee.  
 

Warranty:
We warranty all items against DOA (Dead on arrival) for a period of 15 days from the time of delivery.  We recommend inspecting merchandise as it arrives for any noticeable defects or damages that may have arisen during shipping. Contact us at customerservice@updist.com to make a warranty claim as soon as you spot any damage. Most of the manufacturers we carry hold a 1 year warranty from the date of our original purchase from them. We can work with you and the manufacturer beyond the 15-day DOA period to solve any outstanding issues regarding damaged or defective goods.